Thank you for your interest in purchasing books from The New Press. We are happy to assist you. You may find the answer to your questions below but if you do not, please contact us.
Ordering Multiple Formats of a Book
If you wish to purchase multiple formats of the same book (e.g. hardcover, paperback or ebook), you will need to add each format to your shopping cart separately. Click Continue Shopping inside the cart or choose the back button on your browser to return to the book page.
Shipping
If you would like to ship your books to a different location, check the ‘Ship to a different address?’ option at the bottom of the cart page and you will be able to enter an alternate address.
Checking the Status of Your Order
A tracking number will be emailed to you along with an order confirmation. If you require additional assistance with your order after it has shipped, please contact the carrier first. If they cannot resolve the issue, contact tnphelp@glassboxx.com.
Customs
If your order becomes held up in customs, please contact the carrier first. If they cannot resolve the issue, contact tnphelp@glassboxx.com. We are not responsible for any late delivery of books shipped from one of our fulfilment centres or for the cost of shipping. Customers are responsible and required to pay for any duties, tariffs, VAT, or taxes on any goods ordered from our website and received from our warehouse.
Merchant of Record on Your Bank Statement
Glassboxx will be listed on your bank statement. Glassboxx represents our ecommerce merchant of record. If the bank allows, TNP or The New Press may also be included.
Discount Codes
Discount codes can be entered in your cart or during checkout. Enter the discount code and choose Apply. Your total will be updated. Please note that qualified items must be in your cart for valid codes to work. For any questions about discount codes, please contact thenewpress@thenewpress.org.
ebooks & Audiobooks
In partnership with Glassboxx, The New Press is a part of Academic Reader for reading ebooks and listening to audiobooks purchased on this website. Visit our ebook & Audiobook FAQ page to find answers to commonly asked questions about accessing ebook and audiobook content.
Returns & Refunds
Customers wishing to return print books purchased on the The New Press website can read more about our return policy and guidelines.
We do not offer returns or refunds on ebook or audiobook sales.
Contact Us
If you need to reach out to customer service about your order or report a problem, please email tnphelp@glassboxx.com and someone will be happy to assist you.
