The New Press and Glassboxx
What is the Academic Reader?
The Academic Reader is the eBook reader app, available on iOS, Android, and as a browser-based reader. We use technology designed by our eCommerce partner Glassboxx to deliver our digital titles from our website directly to readers via the Academic Reader app.
What is Glassboxx
Glassboxx is an eCommerce company with a service for publishers and retailers to efficiently sell and deliver eBooks to readers.
As our eCommerce partner, Glassboxx have worked with us to build the The New Press website and the reader apps which they continue to operate. They also provide merchant services to us, so you may see the name Glassboxx appear throughout your purchase journey on email communication or in some cases on your bank statement.
I bought a book from The New Press. But what is the Glassboxx app?
The Glassboxx service is also used by many other publishers and retailers, and controls the delivery of eBooks to end customers within their own branded apps, or through the ‘Glassboxx’ app. You will only need the Academic Reader app to access books purchased from The New Press Website.
I’ve got a new phone or tablet. How do I transfer my books to it?
Just download the Academic Reader app from the app store onto your new phone or tablet, log in with the email address used when you bought your books, and you’ll find them ready and waiting in MY BOOKS.
What eBook formats can be purchased?
The Academic Reader app works with ePubs and PDFs.
Please note that ePUBs are our most accessible format, in most cases. With ePUBs, you can enjoy lots of annotation functionality including highlighting, adding bookmarks, and taking notes. With ePUBs you also can customise visual elements including changing the font, font size, line spacing, background colour, and more. ePUBs are more accessible than PDFs in the browser reader.
PDFs are files with fixed layout, and this often limits how much you can add notes or highlights. This may also be the case with fixed format ePUBs.
Can I give or share my book with somebody else?
No, digital books on the Academic Reader app cannot be copied, shared or printed. This is to protect the rights of The New Press and our authors.
Can I print or copy my book?
No, the books on the Academic Reader app are copy protected, so cannot be copied, printed or sent to someone else.
My device is using an older operating system. Will that be a problem?
Once the operating system (Android or iOS) nears end of life (this is usually 3 years from OS release date), manufacturers stop releasing device and operating system updates, and that might mean our app may not work as expected on your device.
If you experience an 009 error code when downloading a book, this is probably because you are using an older operating system. To resolve this please update your device to the latest version of the operating system. If the problem still persists after you have upgraded, then please contact us at arhelp@glassboxx.com.
I have a book on the Glassboxx app already. Can I read that on the Academic Reader app?
No, you can only read books from The New Press website on the Academic Reader app.
Installing & logging in
Where will I find the apps?
To get the Academic Reader app, please go to our download page.
Does the app work on phones and tablets?
Yes, the app works on Android and iOS phones and tablets.
I just bought a book. What do I do now?
If you don’t already have the Academic Reader app
- go to the iOS App Store or Google Play Store to download it onto your smartphone and/or tablet,
- enter your email address (no password is required) and tap LOGIN. (You will then be sent a verification code to your email address.)
- enter the verification code sent to your email and tap VERIFY ME. It is easier to copy and paste the code across from your email as the code is case sensitive.
Your eBooks will be displayed on the MY BOOKS screen.
If you already have the Academic Reader app, just open it on your smartphone and/or tablet, and your newly purchased eBooks will be displayed, together with any previous purchases you’ve made, on the MY BOOKS screen. Just tap on the cover image to start reading your new book
I’m having trouble logging in to the app. What should I do?
First of all, please make sure you downloaded the right app. You need the Academic Reader app. Here is the login page you should see.
If you’re having problems logging in to the app, for example, you see the message ‘Email address not recognized’) make sure the email address you’re entering on the login screen is the email address used when making your purchase from The New Press website. This may be different to the one you are using for your app store account.
Once you’ve entered the correct email address, Academic Reader sends an email with a verification code to your email address. Copy/paste the verification code from the email into the verification screen in the app and tap VERIFY ME. You’ll then be taken to the MY BOOKS screen.
The email from The New Press has the subject ‘Your Academic Reader verification code’. You might need to check your Spam folder to see the verification email.
Please also make sure that no extra spaces are copied. If the email address doesn’t work with copy and paste, please try to type it in.
After following the steps above, if you continue to see the message ‘Email address not recognized’, please contact us on arhelp@glassboxx.com.
My email is not recognised or I don’t know my password. What’s wrong?
To read your books, you just need to download the Academic Reader app from the downloads page and then login using the email address used when making your purchase. No password is necessary to log in to the app, but you are sent a verification code by email that you need to copy/paste into the app to log in.
If you see the message ‘Email address is not recognised’ when logging into the app, please make sure you are entering the email used when you made your purchase.
Please also make sure that no extra spaces are copied. If the email address doesn’t work with copy and paste, please try to type it in.
Please also note, logging in to the Vendor Login page (here) is not required to access your books or to use the apps. This is intended for publishers, not readers.
What is a verification code?
You need a verification code to log into the Academic Reader app.
After entering your email address on the login screen, we send the verification code to the email address you entered. The email from Glassboxx Academic Help has the subject ‘Your Academic Reader verification code’. Simply copy/paste the code from the email into the verification screen, and then you can start using the app and reading your book.
Please also make sure that no extra spaces are copied. If the email address doesn’t work with copy and paste, please try to type it in.
I’ve got a new phone or tablet. How do I transfer my books to it?
Just download the Academic Reader from the app store onto your new phone or tablet, log in with the email address used when you bought your books, and you’ll find them in MY BOOKS. All your books are tied to your email address.
What are the differences between the iOS and Android apps?
There are minor design differences between Android and iOS apps due to the nature of the interfaces. The main difference in user experience between the apps is that the Android app includes links to purchase titles from the DISCOVER area, where the iOS app does not currently.
You can always buy digital books on The New Press website to be read on both the iOS and Android apps.
Where is my verification code?
You need a verification code to log into the Academic Reader app. This is sent as an email to the email address you enter on the login screen. It normally takes less than a minute to be sent by our system, but it can be delayed by your email service.
If you don’t see the verification email after a couple of minutes, please check your spam and junk mail folders.
You can also request a new verification code from the app, but please kindly note that only the most recent verification code will be valid.
Using tokens
I’ve been sent a token to get a free book. How do I get my book?
To get your free book or gratis copy, go to https://academic.glassboxx.com/token, enter your digital token/voucher code and either create an Academic Reader account or log into your existing Academic Reader account using your email address.
Then if you don’t already have the Academic Reader app, install the app on your phone and/or tablet from the link on the confirmation page, and log in to the app with your email address – your free book will be ready and waiting for you.
If you already have the Academic Reader app, just go to the MY BOOKS screen, refresh the page, and your new book will appear.
Subscriptions
How do I cancel a subscription?
To cancel a subscription for eBooks, please just send an email with your name and the subscription you want to cancel to arhelp@glassboxx.com.
I’ve bought a subscription for eBooks, how do I read my books?
The eBooks linked to your subscription package will appear in your MY BOOKS page. Just tap on the cover of an eBook to read it. If/when your subscription ends, the eBooks linked to it will disappear from MY BOOKS.
Reading eBooks
Can I give or share my book with somebody else?
No, digital books on the Academic Reader app cannot be copied, shared or printed. This is to protect the rights of The New Press and our authors.
Can I print or copy my book?
No, the books on the Academic Reader app are copy protected, so cannot be copied, printed or sent to someone else.
How do I read an eBook?
Just click on the cover of the eBook (with the book icon) you want to read. If you’ve read it before, it will open at the point you had reached. If it’s a new book, it’ll open at the beginning.
How do I change the appearance of the eBook I’m reading?
When reading an eBook, click the Settings cog wheel in the top right hand corner of the ereader screen. This displays the menu where you can change the font size, font face and colour options to suit your preferences. You can also change to use either scroll mode or paginated mode, and change alignment, page mode, word spacing, line spacing, page margins and line height. After making your required changes, click in the body of the eBook to close the Settings menu .
Please note fixed layout eBooks do not allow changes to appearance settings.
How many computers/phones/tablets can I read my books on?
You can read your books on up to 6 devices.
Can I read my books using other apps or devices, eg. Kindle, Kobo or Amazon Fire Tablet?
No, this isn’t possible.
Can I read books bought for other apps or devices on this app?
No, this isn’t possible.
On a phone/tablet, how do I highlight text in my eBook?
To highlight text, tap and hold the text to be highlighted, and tap HIGHLIGHT on the pop-up that appears near the text. This will highlight the selected text in yellow. Then by double-tapping the highlighted text, you can select an alternate colour to be used for the highlighting. Your highlights will be retained, even if you close and re-open the eBook.
You can use the bookmark tool to add a bookmark on this page so that you can easily return to this highlight.
On a phone/tablet, how do I add an annotation to my eBook?
To add an annotation, tap and hold the text where you would like to add the annotation, and tap NOTES on the pop-up that appears near the selected text. Then on the Note pop-up, tap below the selected text, enter your annotation, and tap Save. The Note pop-up will close, and you will see the selected text highlighted in grey. If you tap the grey highlighted text, followed by the Note icon, the Note pop-up will be displayed with your annotations. Your annotations will be retained, even if you close and re-open the eBook.
You can use the bookmark tool to add a bookmark on this page so that you can easily return to this note.
I haven’t got much space on my phone/tablet, how do I delete books I’ve already downloaded?
Tap the More menu, and then go to MY DOWNLOADS > manage downloads. Here you can select individual books, or every book you’ve downloaded, and tap REMOVE DOWNLOADS to delete them and free up space on your device.
Why am I not able to read PDFs in the browser reader?
Due to the nature of PDFs and web pages, PDFs can’t be sufficiently protected in the browser, so to read them you will need to use either the Academic Reader Android or iOS apps on a phone or tablet.
How do I access my eBook(s) offline?
To read an eBook offline you will first need to make sure the eBook is downloaded to your device – to do this simply open the eBook in the Academic Reader app on your device. Once this has been done, if you would like to access your eBook offline in the future, then log in to the app while connected to the internet and then you can switch your device to aeroplane mode or to an offline setting while still remaining able to access the eBook.
Troubleshooting
My device is using an older operating system. Will that be a problem?
Once the operating system (Android or iOS) nears end of life (this is usually 3 years from OS release date), manufacturers stop releasing device and operating system updates, and that might mean our app may not work as expected on your device.
If you experience an 009 error code when downloading a book, this is probably because you are using an older operating system. To resolve this please update your device to the latest version of the operating system. If the problem still persists after you have upgraded, then please contact us.
Why am I seeing strange text when using the browser reader in Safari and MacOS?
If you’re using the browser reader and see strange or jumbled text in your ebook when using Safari on Mac computers, please make sure your Zoom setting in Safari is set to ‘Actual Size’. If you need to increase or decrease the font size to make your reading more comfortable, please use the font size settings inside the ereader.
To change your Zoom setting, click View and click ‘Actual Size’.
I haven’t got much space on my phone/tablet, how do I delete books I’ve already downloaded?
Tap the More menu, and then go to MY DOWNLOADS > manage downloads. Here you can select individual books, or every book you’ve downloaded, and tap REMOVE DOWNLOADS to delete them and free up space on your device.
What are the differences between the iOS and Android apps?
All functions work almost identically. There are minor design differences between Android and iOS apps due to the nature of the interfaces. The main difference in user experience between the apps is that the Android app includes links to purchase titles from the DISCOVER area, where the iOS app does not currently.
You can always buy digital books on The New Press website to be read on both the iOS and Android apps.
I get a ‘Sorry, an error has occurred’ message. What should I do?
If you get a message saying ‘Sorry, an error has occurred’, we always advise that as a first step you should uninstall the Academic Reader app, restart your device (this is important to make sure that any cached files are deleted) and then reinstall the Academic Reader app and log back in. This will resolve most problems.
My eBook isn’t downloading. What should I do?
If your eBook doesn’t appear to be downloading, firstly please make sure your device is connected to the internet by wifi, 4G/5G or a hard wired connection. If the device is connected with a reasonable connection speed, please switch to a different network, because sometimes there can be wifi or other network configurations that prevent downloads from taking place.
The app crashed, what should I do?
If the app has crashed, please uninstall the Academic Reader app, restart your device (this is important to make sure that any cached files are deleted) and then reinstall the Academic Reader app and log back in. If this does not resolve the crash, please make sure your device is running the latest versions of Android or iOS, and then reinstall the Academic Reader app if necessary.
